A Comparative Typology of Student and Institutional Expectations of Online Faculty

By Melanie Shaw and M. C. Clowes.

Published by Ubiquitous Learning: An International Journal

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Article: Print $US10.00
Article: Electronic $US5.00

Online faculty must uphold institutional expectations for their performance. Typically, online institutions have specific guidelines for faculty-to-student interactions; yet, student expectations of faculty may not necessarily align with institutional requirements. This study included a typological analysis of institutional requirements for online faculty in terms of student engagement. Then, student comments regarding faculty performance expectations were compared. Based on the findings, there are substantive differences which should be considered by institutions to ensure online student satisfaction with faculty is maximized. Recommendations for further study include replicating this with a purposeful sample of online students and doing a quantitative study of the relationship between faculty outcomes after implementing student performance expectations.

Keywords: Student Expectations, Online Faculty, Institutional Expectations

Ubiquitous Learning: An International Journal, Volume 10, Issue 2, June 2017, pp.1-9. Article: Print (Spiral Bound). Article: Electronic (PDF File; 734.155KB).

Dr. Melanie Shaw

Assistant Dean, School of Education, Northcentral University, New York, New York, USA

Dr. M. C. Clowes

Professor, School of Business and Technology Management, Northcentral University, San Diego, California, USA