The mere availability of technology in higher education rarely ensures that productive learning will ensue. This paper examines the role of technology support as it relates to the ‘Acadia Advantage” a decade-old laptop technology initiative in higher education. Acadia University is a primarily undergraduate university of approximately 3000 students and over 200 faculty members. In 1997 the university embarked on a cross-curricular project that culminated in all students and faculty members receiving laptop computers to enhance learning and teaching. The widespread implementation required a strategic plan and significant ongoing technical and human-resource support. In 2007, the delivery model was revisited and modified to respond to current trends. The nature and necessity of the support systems for the project will be discussed.
|Keywords:||Technology, Undergraduate Teaching, University, Laptop, Higher Education, Technology Support, University Administration, Technical Support, Human Resource Support, Support Systems|
Principal, Mahone Bay, Nova Scotia, Canada