Influence of the Service Quality of the Self- Access Language Learning Center on College Students’ Perceived English Improvement

By Li-Mei Hung, Mei-Ling Chen and Ju-Feng Shen.

Published by Ubiquitous Learning: An International Journal

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Article: Print $US10.00
Article: Electronic $US5.00

The purpose of the study was to investigate whether there was a gap between vocational college students’ perceived importance and satisfaction with the service in the self-access language learning center. Moreover, the study examined the influence of the service quality of the self- access language learning center on college students’ perceived English improvement.
The participants in the study were students in a vocational university in southern Taiwan. The questionnaires were delivered in person to the users at the self-access language learning center from October2007 to November2007. Of these, 372 questionnaires were valid and used in the final analysis.
The findings of this study showed that the participants were unsatisfied with the speed and accuracy of replies at the information desk, the accessibility of English learning software, and the variety of DVD and video collections. Moreover, the participants’ satisfaction with the service in the self-access language center had a statistically significant impact on their perceived English improvement in vocabulary, pronunciation, grammar, listening, speaking, reading, and writing.

Keywords: Autonomous Learning, Self-access Language Learning Center, Service Quality, Satisfaction

Ubiquitous Learning: An International Journal, Volume 1, Issue 1, pp.15-24. Article: Print (Spiral Bound). Article: Electronic (PDF File; 1.674MB).

Li-Mei Hung

Lecturer, Department of Hospitality Management, Hungkuang University, Sha Lu, Taiwan

Li-Mei Hung graduated from Institute of Human Resource Management at National Sun Yat-Sen’s University in 2005. She is a doctoral candidate at Ph.D. program in Managemnt at Da-Yeh University. She is currently a lecturer at the Department of Hospitality Management, Hungkuang University. Her research interests include organizational management, human resource management, organizational behaviors, and educational training.

Mei-Ling Chen

Assistant Professor, Applied English, Hungkung University, Sha Lung, Taiwan

Grace Chen got her Ed. D from Spalding University in 2004. She is now an assistant professor at the Department of Applied Foreign Languages, Hungkung University in Taiwan. Her research interests include teaching methods, second language acquisition, language learning strategies and learning styles.

Ju-Feng Shen

Lecturer, Department of Business Administration, ChengShiu University, Kaohsiung, Taiwan

Ju-Feng is a doctoral candidate at Ph.D. program in Managemnt at Da-Yeh University. She is currently a lecturer at the Department of Business Administration, ChengShiu University. Her research interests include organizational management, human resource management, organizational behaviors, and educational training.