The purpose of the study was to investigate whether there was a gap between vocational college students’ perceived importance and satisfaction with the service in the self-access language learning center. Moreover, the study examined the influence of the service quality of the self- access language learning center on college students’ perceived English improvement.
The participants in the study were students in a vocational university in southern Taiwan. The questionnaires were delivered in person to the users at the self-access language learning center from October2007 to November2007. Of these, 372 questionnaires were valid and used in the final analysis.
The findings of this study showed that the participants were unsatisfied with the speed and accuracy of replies at the information desk, the accessibility of English learning software, and the variety of DVD and video collections. Moreover, the participants’ satisfaction with the service in the self-access language center had a statistically significant impact on their perceived English improvement in vocabulary, pronunciation, grammar, listening, speaking, reading, and writing.
|Keywords:||Autonomous Learning, Self-access Language Learning Center, Service Quality, Satisfaction|
Lecturer, Department of Hospitality Management, Hungkuang University, Sha Lu, Taiwan
Assistant Professor, Applied English, Hungkung University, Sha Lung, Taiwan
Lecturer, Department of Business Administration, ChengShiu University, Kaohsiung, Taiwan